Ford Rolls Out Complimentary Pickup and Delivery Service Nationwide

During the early days of the Covid-19 pandemic, Ford began introducing a complimentary pickup and delivery service in an effort to help customers comply with stay at home orders and make getting their vehicles serviced easier. As quarantine restrictions have changed, the service has remained popular with Ford customers, and so as part of Ford’s increased commitment to enhancing the ownership experience, customers across the nation will now be able to enjoy this service as well as other expanded mobile services from participating dealers.

The expanded programing is intended to provide dealers with additional support, allowing them to offer the complimentary remote services. The J.D. Power 2022 U.S. Customer Service Index (CSI) Study indicated that customers who have access to and use remote vehicle ownership experiences for repairs and services are more likely to recommend their brand to a friend or family member, making this new program additionally welcome for Ford.

“Customers who’ve experienced Pickup & Delivery and Mobile Service love the convenience and flexibility,” said Todd Rabourn, North America Regional CX Director. “This program increases the access customers have to remote service options, so whether you’re due for an oil change or need to resolve a recall, it’s easier to have your vehicle serviced with less disruption to your life, and the activities and people you care about.”

“We’ve been working with multiple teams at Ford to offer our customers more ways to personalize vehicle service,” said Tim Hovik, National Dealer Council Chairperson. “By expanding the remote experiences offerings, we can accelerate our ability to be there for customers whenever and wherever they need us.”

Ford’s pickup and delivery service involves the customer’s preferred Ford dealer coming to the location that the customer indicates, typically their home or place of business, and picking up their vehicle for service. When the repair has been completed, the vehicle is returned, increasing convenience and choice for the customer while also minimizing downtime.

For even more convenience, Mobile Service vans are also a part of the program. They can easily be taken by a trained technician to a customer’s home or workplace (or any other eligible location) to perform light repairs or routine maintenance. Participating dealers will be able to set their own service and mileage limits for these different types of remote experiences.

These remote services are available from participating dealers for all customers, including retail, fleet, commercial and government customers, giving anyone who drives a Ford access to satisfaction, convenience, and the ability to save huge amounts or time.

If you’re interested in keeping up on all of the latest Ford news, including exciting programs like this one, make sure to continue reading our blog here at Haldeman Ford Kutztown!